Any question ?

Where can you buy a MONTE-CARLO SBM gift card?

Our gift cards are available on our website and in our Monte-Carlo SBM boutiques as well :

La boutique du Casino de Monte-Carlo – Place du Casino
La Boutique Monte-Carlo SBM – Avenue de Monte-Carlo
Boutique of Thermes Marins Monte-Carlo
Boutique of Monte-Carlo Bay Hotel & Resort
Boutique of Monte-Carlo Beach

 

 

Which payment methods are accepted on the https://giftcard.montecarlosbm.com website?

You can buy a MONTE-CARLO SBM gift card on our giftcard.montecarlosbm.com website with an AMEX, VISA, MASTERCARD or CARTE BLEUE card.
On site, you can pay using the payment methods offered by the establishments

 

Is payment on the giftcard.montecarlosbm.com website secure?

Payment on the giftcard.montecarlosbm.com website is doubly secure. When you pay, you will be automatically redirected to the OGONE secure payment interface. Monte-Carlo SBM has also chosen the 3D Secure system to strengthen the authentication of the bank card holder.
Furthermore, please be assured that your bank details will not be retained under any circumstances.

 

You can’t pay with the 3D Secure system?

If you buy a MONTE-CARLO SBM gift card on our website, you will be redirected to the 3D Secure system to validate your payment. This system helps to prevent fraud in online credit and debit card transactions. The authentication process is in fact strengthened: you will have to enter an additional PIN either predefined between you and your bank or received in real time by SMS on your mobile phone (sent by your bank on a predefined telephone number).

Your bank sets up this system. Therefore, the extra information requested from you varies from one bank to the next. In some cases, you have to subscribe to a free option enabling you to identify with your bank the information requested from you when you make an on-line payment. If you come across a problem during payment, please contact your bank directly and it will guide you through this procedure.

 

How long will it take to deliver the gift card?

When you purchase a MONTE-CARLO SBM gift card on our website, you have 2 delivery methods to choose from:
- The lettre suivie, used for sending 1 to 3 cards to France / Monaco, allows you to be delivered to your letterbox (without request for signature), from Monday to Saturday, within an average of 4- 5 working days. The delivery of the package can be viewed online on the Post Office website.
- The DPD parcel, used for sending 4 cards and more to France / Monaco or from the first card abroad, allows you to be delivered to your letterbox (without request for signature), from Monday to Saturday, within an average of 4-5 working days.

 

How much are the shipping and handling costs?

A flat-rate amount for participation in the costs of preparing and shipping the order is applied.
To France & Monaco:
- 3 € for 1 gift card (with gift bag or gift box), 6 € for 2 cards, 9 € for 3 cards in lettre suivie
- 10.98 € from 4 cards up to 8 cards, and between 12 to 15 € beyond 8 cards in DPD parcel
Pour un envoi en lettre prioritaire (pochette cadeau): 3,00€ TTC

 

Other?

Please contact Customer Service using the form at the bottom of the page.

How can you track your order?

Thanks to the lettre suivie, you can know its routing status thanks to the tracking number which is available in the "My orders" area.

How can you access your customer account?

To access your customer account, please go to the "My account" section. You will then need to enter the email and password you entered when registering.

Your customer account allows you to track your orders, view the status of these secure cards, change your contact details or subscribe to our newsletter.

You haven’t received your package?

To access your customer account, please go to the "My account" section. You will then need to enter the email and password you entered when registering.

You can find out your package delivery status using your package shipping number (Lettre Suivie) sent to you by e-mail. If you notice any irregularities regarding the delivery of your package, please contact us using the form at the bottom of the page. The delivery times are the average recorded times and are not guaranteed. Monte-Carlo SBM accepts no responsibility for deliveries outside these delivery times or wrong information provided by the customer (mistake in the postal address or recipient’s name).

How do you know if your card is activated?

To find out if your card is activated, check your balance by clicking here. If the balance appears, your card is already activated. If it states that your card is inactive, please contact us.

The cards sent become active 2 days after shipment, for security reasons.

How can you access your customer account?

To access your customer account, please go to the "My account" section. You will then need to enter the email and password you entered when registering.
You can use your customer account to track your orders, check the status of these secure cards, change your contact details or subscribe to our newsletter.

How can you track your order?

Thanks to the lettre suivie, you can know its routing status thanks to the tracking number which is available in the "My orders" area.

You have orders awaiting payment

If your order has “Awaiting Payment” status, your order has not been validated.
If you decide not to finalise your order, it will be automatically cancelled within approximately 15 days.
Whatever you decide to do, please be assured that your bank details are not retained under any circumstances.

How can you change your personal information?

To change your contact details or your login/password, please sign in to your customer account.
If you would like your contact details to be removed from our files, please contact us at: data-privacy@sbm.mc

How can you check the status of your secure cards?

To find out the status of your cards or check that if you have blocked any of them, this has been acknowledged (after 24 hours), simply go to “My Secure Cards” in “My Account”.

Other ?

Please contact Customer Service using the form at the bottom of the page.

How do you know if your card is activated?

To find out if your card is activated, check your balance by clicking here. If the balance appears, your card is already activated!

If your card is inactive, please contact our customer service.

 

You can check your card balance at any time on the giftcard.montecarlosbm.com site in the section Check my balance, with your card number. The update of the balance is instantaneous..

MONTE-CARLO SBM gift cards purchased on-line and in the Monte-Carlo SBM establishments are valid for 12 months from their date of purchase. Cards given by companies are valid from 1 day to 12 months. This validity period is a regulatory requirement. MONTE-CARLO SBM gift cards cannot be exchanged or refunded. These conditions are included in our General Terms and Conditions of Sale on the giftcard.montecarlosbm.com website.
To find out when your card expires, please check its balance on the giftcard.montecarlosbm.com website under Check my balance, with your card number.

How can you block your card?

You must have already secured your card in order to block it.
You can then block your card under “Block my card”.
As a reminder, the gift card cannot be exchanged, replaced or refunded in the event of loss or theft (regardless of its balance).

MONTE-CARLO SBM gift cards can be recycled: they are made from PVC and the ink used does not contain any solvents or chlorine. They can therefore be put in “Plastics” sorting bins to follow this recycling stream.
However, if you are a MONTE-CARLO SBM gift card holder, we advise you to keep it for a while, even though it has been spent. It could prove useful with regard to returns or order cancellations.